|
Shipping
Irish
Jewelry Online is owned and operated by Irish Shops Online,
based in Dublin, Ireland [vat: ie 5141180 l]
Irish
Shops Online offers free shipping on all jewelry items to United
States, Canada, UK and Ireland destinations.
There
are three additional shipping options available:
- Express
Delivery: 1 - 3 days by FedEx for an additional charge of $25.00.
- Registered
International Airmail for an additional charge of $7.00.
- International
Shipping. This $8.00 charge is mandatory for all international
orders (All countries except for US, UK Canada & Ireland).
You may
select any of these additional shipping options during the order
process.
All Irish
Shops Online jewelry is handmade and hallmarked in Ireland.
Although we endeavour to fulfill all orders within 14 days, on occasion
we may require 21 days for delivery.
You will
receive a 'Delivery Confirmation' email when your order has been
shipped.
Should
you have any questions about our shipping policy, please do not
hesitate to contact
us.
Order
Process
Our fully-secure
checkout gives you the option of paying for your purchase by credit
card. We accept Visa, Mastercard and American Express.
If you
wish to pay for your order by any other means please contact a Irish
Jewelry Online representative by calling 1800 353 3186 or by
emailing sales@irishshopsonline.com.
After
you place an online order with Irish Shops Online you will
receive an automated 'order confirmation' e-mail confirming that
we received your order.
All prices
are listed in US Dollars. If you wish to know the price of an item
in your local currency please use our currency
conversion page.
Note
on America Express Transactions
American
Express will charge the Dollar purchase amount in the equivalent
Euro amount. This may result in a slight variation in the purchase
amount as the charge reconciles back into Dollars overnight. We
understand that this is a bit arkward, but hope that you will bear
with us as this is the only way in which we can offer American Express
from Ireland. The amount charged to you card will be slightly less
or slightly more than the purchase price depending on whether the
Dollar gains or falls against the Euro over the 24-hour reconciliation
period.
Returns
and Exchange Policy
If for
any reason you are unsatisfied with your purchase, we will refund
the full purchase price paid for that item if is returned to us
in its original condition within 30 days of receiving it. A credit
will be issued to the sender's credit card immediately upon receipt
and inspection of the item.
In addition,
under EU law you have the right to cancel your order without obligation
for a period of 7 working days from the date of order.
If you
need to return an item please ship it to:
Irish
Shops Online
Guinness Enterprise Center
Taylor's Lane
Dublin 8
Ireland
Please
include a note with the package stating your full name and/or order
number and stating action to be taken. If the return item is valued
at more than $100 we suggest that you use a 'delivery confirmation'
service.
Similiarly,
if you need to exchange the jewelry item for another size or type,
please mail it to the above address. Please include a note with
the package stating your full name and/or order number and action
to be taken.
On the
customs declaration label please state: "Return Item. Goods
of Irish Origin." (This avoids the package being delayed in
customs on the way back into Ireland.)
Engraving
We provide
an engraving service at a cost of $2.00 per lettter. Please state
your engraving request in the comments section of the order form.
We will add the cost of engraving to your bill.
Please
note, engraved items may not avail of our return policy.
Security
All order
information including your credit card number is received on a secure
SSL server. Your personal information is not stored on our servers.
Information is automatically deleted once the order is shipped.
Irish
Shops Online asks customers to supply various personal data
when placing an order, such as name and address, credit-card information,
and email address. We use this data only for the purpose of fulfilling
an order, or communicating with the customer or shipper about the
status of an order. We treat this customer information as private
and confidential, and we will not disclose this information to other
individuals or organizations unless required by law. We will not
distribute customer information to be used in mailing lists, surveys,
or any other purpose other than what is required to perform our
services. Irish Shops Online is committed to safeguarding
the privacy of our customers' personal data.
|
